ITSM, or Information Technology Service Management, refers to the set of processes, policies, and procedures used by organizations to design, deliver, manage, and improve the way IT services are used. It ensures that IT services are aligned with the needs of the business and are delivered in an efficient, reliable, and cost-effective manner.
Key aspects of ITSM include:
1. **Service Strategy**: Planning and strategizing IT services that align with business objectives.
2. **Service Design**: Designing IT services, including architectures, processes, policies, and documentation.
3. **Service Transition**: Transitioning new or changed services into operation, ensuring that they meet business expectations.
4. **Service Operation**: Managing day-to-day IT services, including incident management, problem management, and request fulfillment.
5. **Continual Service Improvement**: Continuously analyzing and improving IT services and processes.
Frameworks such as ITIL (Information Technology Infrastructure Library) are commonly used to implement ITSM practices.
Tags:
ITSM