The ServiceNow Washington DC release, which was launched in Q1 2024, introduces several key features and enhancements across its platform. Highlights include improvements in AI capabilities, workflow automation, and user experience enhancements. Key areas of focus are:
1. **Platform Analytics and AI**: Enhanced AI features, including GenAI capabilities, new AI accelerators, and Virtual Agent improvements. These updates aim to provide more intelligent automation and predictive analytics.
2. **Workflow Studio**: New tools and enhancements to streamline the creation and management of workflows, making it easier to build and maintain complex processes.
3. **Security and Compliance**: Improved security controls and compliance features, ensuring better protection and regulatory adherence.
4. **IT Operations Management**: Enhanced tools for managing IT operations, including better integration capabilities and more robust monitoring and alerting features.
5. **Customer Service Management**: New features to improve customer service workflows and case management, helping organizations respond more effectively to customer needs.
6. **Employee Experience**: Updates to improve the overall employee experience, including new tools for HR service delivery and employee engagement
Washington DC release notes - Product Documentation: Washington DC - Now Support Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1628539)