Beware of fraud IVR calls!

Interactive Voice Response or IVR calls are pre-recorded voice messages used to engage with callers, asking them to provide and access information by pressing numbers.

Impersonation: Fraudsters often impersonate trusted organisations, such as banks, government agencies or utility companies. They may spoof caller IDs to make it appear as though the call is coming from a legitimate source.

Automated Voice Systems: Scammers use automated voice systems to imitate legitimate IVR interactions. These systems may prompt the victims to enter sensitive information such as Credit Card number, PIN or CVV.

Urgency or Threats: Fraudulent IVR calls often create a sense of urgency or fear to pressure victims into complying with their demands. They may threaten to take legal action, suspend accounts or impose financial penalties if the victims do not provide the requested information immediately.

Social Engineering Tactics: Scammers employ social engineering tactics to manipulate victims into trusting them. They may use personal information gathered from online sources or previous data breaches to make their calls seem more convincing.

The primary goal of fraud IVR calls is to obtain sensitive information that can be used for identity theft, financial fraud or other malicious purposes. Once the fraudsters have obtained the information, they may use it to access bank accounts, make unauthorised purchases or commit other crimes.




Verify the legitimacy of the caller by contacting your Bank directly

Be cautious when receiving unsolicited calls, especially if the caller requests sensitive information or exhibits suspicious behaviour

Never share sensitive information like your account number, card number, PIN, password or OTP over the phone, regardless of the caller's identity.