Integrating Qualys with ServiceNow Vulnerability Response (SnowVR) enhances automated vulnerability management by seamlessly importing and tracking vulnerabilities in ServiceNow. Here’s a general approach to the integration process:
Steps for Integration:
1. Install the Qualys App: Begin by installing the Qualys Vulnerability Management, Detection, and Response (VMDR) app from the ServiceNow store. You will also need the Qualys Core application for complete integration .
2. Configure Qualys Connector in ServiceNow:
• Navigate to Integrations within your Qualys platform.
• Select Manage under the ServiceNow integration tab.
• Set up a new connector by specifying the required details like ServiceNow URL, authentication credentials (username and password), and Sys ID .
• Test the connection to ensure proper functionality.
3. Import Vulnerability Data: Once connected, Qualys vulnerability data (such as Web Application Scans, Vulnerable Items, and KnowledgeBase entries) will be imported into ServiceNow VR, allowing you to view and manage them within ServiceNow’s unified dashboard .
4. Automated Ticketing: The integration allows detected vulnerabilities to automatically create tickets in ServiceNow, enabling tracking and remediation through ServiceNow’s workflows. You can configure rules to trigger tickets based on critical vulnerabilities .
5. Advanced Features: Features like grouping of vulnerabilities, handling false positives, and managing exceptions are available within the app, improving the efficiency of tracking and resolving vulnerabilities.
Additional Capabilities:
• Domain Separation: For Managed Service Providers (MSPs), the integration supports domain separation, ensuring data segregation between different customers .
• Dynamic Dashboards: ServiceNow can generate reports and dashboards for vulnerability tracking, improving visibility and decision-making .
For a full guide on how to set this up, refer to the Qualys ServiceNow Ticketing Service documentation or reach out to your Qualys representative for further assistance.